Privacy Policy

1. Information We Collect

We may collect the following types of information when you visit our website or use our services:

• Personal information: This includes your name, email address, phone number, and billing/shipping address when you make a purchase or contact us.
• Payment information: When you make a purchase, we collect your credit card information or other payment details. This information is processed securely by our payment service providers and we do not store it on our servers.
• Usage data: We automatically collect information about how you use our website, including your IP address, browser type, pages visited, and the date and time of your visit.
• Cookies: We use cookies and similar tracking technologies to collect information about your browsing behaviour on our website. Please see our Cookie Policy for more information.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including sending order confirmations and shipping updates.
• Respond to your enquiries and provide customer support.
• Improve our website and services based on your feedback and usage patterns.
• Send you marketing communications, such as newsletters or promotional offers, if you have opted in to receive them.
• Comply with legal obligations, such as maintaining financial records.

3. Cookies

We use cookies and similar tracking technologies to collect information about your browsing behaviour on our website. This information is used to improve your experience and to provide personalised content and advertising. You can control how cookies are used by adjusting your browser settings. Please see our Cookie Policy for more information.

4. Data Sharing

We may share your information with third parties in the following circumstances:

• Service providers: We may share your information with third-party service providers who help us operate our website and provide our services, such as payment processors and shipping companies.
• Legal compliance: We may disclose your information if required by law or in response to a legal request, such as a court order or subpoena.
• Business transfers: If we sell or transfer our business or assets, we may transfer your information to the acquiring party.

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

5. Your Choices

You have the following choices regarding the information we collect and how we use it:

• Opt-out of marketing communications: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or by contacting us directly.
• Access and correction: You can request access to the personal information we hold about you and ask us to correct any inaccuracies.
• Deletion: You can request that we delete your personal information, subject to certain legal requirements.
• Cookie controls: You can control how cookies are used by adjusting your browser settings. Please note that disabling cookies may affect your ability to use certain features of our website.

6. Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

7. Links to Other Websites

Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies before providing any personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website or by sending you an email notification. Your continued use of our website after we make changes to this policy constitutes your acceptance of the revised policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Devon Distillery Ltd
Unit 8 South Devon Food Hub,
Longcombe, Totnes TQ9 6PW
Registered Office: Sigma House, Oak View Close, Edginswell Park, Torquay, Devon TQ2 7FF

Email: info@devondistillery.com
Phone: 01803 224 856