Orders
Everything you need to know about receiving your order and our returns process.
Please note that all our spirits are alcoholic beverages and by placing an order with us you confirm that you are aged 18 years or over. It is illegal to purchase alcohol for persons under the age of 18. Devon Distillery Ltd reserves the right to cancel any order where we have reason to believe the purchaser or recipient is under the age of 18.
We aim to dispatch all orders within 3–5 working days. Once dispatched, your order will typically be delivered within 2–3 working days via our courier service. Please note that during busy periods (such as the Christmas season) delivery times may be longer.
We will send you a confirmation email once your order has been dispatched, including tracking information where available.
Delivery charges are calculated at checkout based on the weight and destination of your order. We offer free delivery on qualifying orders — please check at the time of ordering for the current threshold.
Please ensure your delivery address is correct at the time of ordering. We are unable to redirect orders once they have been dispatched. If a parcel is returned to us due to an incorrect or incomplete address provided by the customer, we reserve the right to charge for re-delivery.
If you are not available to receive your parcel, our courier will leave a card with instructions on how to rearrange delivery or collect from a local depot. Parcels not collected within the courier's holding period will be returned to us. In this instance, we will contact you to arrange re-delivery, for which we may charge an additional fee.
As our products are alcoholic beverages, our couriers may request proof of age upon delivery. If the recipient is unable to provide valid proof that they are aged 18 or over, the courier will not leave the parcel.
If you wish to cancel your order, please contact us as soon as possible at info@devondistillery.com or by calling 01803 224 856. We will do our best to accommodate your request, but please note that once an order has been dispatched we are unable to cancel it.
For Still on the Move gin experience bookings, cancellations must be made no less than 4 weeks before the event. Cancellations made within 4 weeks of the event may be subject to a cancellation charge. Please refer to your booking confirmation for the specific terms applicable to your booking.
For contract distilling and white label orders, cancellation terms are agreed at the time of placing the order and will be set out in your order confirmation.
If you are not completely satisfied with your purchase, you may return it to us within 14 days of receipt for a full refund or exchange, provided the product is in its original, unopened condition.
Please note that for hygiene and safety reasons, we are unable to accept returns of products that have been opened or partially consumed, unless the product is faulty or not as described.
To initiate a return, please contact us at info@devondistillery.com or call 01803 224 856 with your order number and details of the item(s) you wish to return. We will provide you with return instructions.
Return postage costs are the responsibility of the customer unless the item is faulty or was sent in error. We strongly recommend using a tracked and insured postal service, as we cannot accept responsibility for items lost or damaged in transit.
Once we have received and inspected your return, we will process your refund within 5–10 working days. Refunds will be made to the original payment method. Please note that original delivery charges are non-refundable unless the item is faulty or was sent in error.
If your order arrives damaged or faulty, please contact us within 48 hours of receipt at info@devondistillery.com with photographic evidence of the damage. We will arrange for a replacement or full refund, including any delivery charges.
We take great care in packaging our products to minimise the risk of breakage in transit. However, if your order arrives with broken bottles, please contact us immediately (within 48 hours of delivery) with your order details and photographs of the damage. We will arrange a replacement or refund as appropriate.
Please retain all packaging materials as these may be required by our courier in the event of a damage claim.
If you have any questions about your delivery or a return, please don't hesitate to get in touch:
Email: info@devondistillery.com
Phone: 01803 224 856
Unit 8 South Devon Food Hub,
Longcombe, Totnes TQ9 6PW
Registered Office: Sigma House, Oak View Close, Edginswell Park, Torquay, Devon TQ2 7FF
Our customer services team is available Monday to Friday, 9am–5pm. We aim to respond to all enquiries within one working day.
Nothing in this policy affects your statutory rights as a consumer.